Terms & Conditions of Sales

1. Object

These terms and conditions define the rights and obligations of the parties in connection with the remote reservation of services offered by the Bed and Breakfast Naiades located at the following address: 19 route 17550 DOLUS D'OLERON forest. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these terms and conditions of sale and the conditions of sale of the reserved fare.


The customer chooses the services presented. He acknowledges having taken knowledge of the nature, destination and booking conditions of the services available and has requested and obtained necessary and / or additional information to make his reservation in full knowledge of the facts.

3.Reservation process

The reservations made by the customer are made via the dematerialized booking voucher available online.The reservation is deemed formed upon receipt of the booking form. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of services, the booking procedure includes the seizure of the credit card as a guarantee, the consultation and acceptance of the general conditions of sale and the conditions of sale of the tariff booked before the validation of the reservation and finally, the validation of the reservation by the customer.

4.Acknowledgment of receipt of reservation

Our Elloha reservation module acknowledges receipt of the customer's reservation by sending an e-mail without delay.In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the reserved services, the prices, the conditions of sale relating to the selected tariff, accepted by the customer, the date booking and the address of the bed and breakfast Les Naïades.

5.Cancellation or modification by the client

The customer is reminded, in accordance with Article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Code de la Consommation. consumption. The conditions of sale of the booked rate specify the terms of cancellation and / or modification of the reservation. Reservations with prepayment will not be subject to any changes and / or cancellations. The amounts paid in advance that are the deposit will not be subject to any refund. In this case, it is mentioned in the conditions of sale of the tariff.When the conditions of sale of the booked rate allow, the cancellation of the reservation can be made directly to the bed and breakfast Les Naiades, whose contact details are as follows: +33 6 32 73 80 35. Any booking is registered and can not be transferred to a third party, whether free or expensive.

6.Consumption of the benefit

In accordance with the regulations in force in certain countries, the customer may be asked upon arrival to fill out a police form. To do this, the customer will be asked to present a piece of identification to verify whether or not it must complete the police form. Any behavior contrary to morality and public order will cause the establishment to ask the customer to leave the bed and breakfast Les Naïades without any compensation and or no refund if a payment has already been made. The customer agrees and agrees to respect the rules of procedure posted in the room.In case of non-compliance by the client with one of the provisions of the rules of procedure, the establishment will be obliged to invite the customer to leave the bed and breakfast Les Naïades without any compensation and / or without any refund if a settlement has already been made.


The photographs presented on our Elloah reservation module and our website are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service.

The bed and breakfast Les Naïades can not be held responsible for the non-performance or improper performance of the reservation in case of force majeure, because of the third party, because of the customer, including the unavailability of the Internet, impossibility access to the website, external intrusion, computer viruses or in case prepayment not authorized by the bank of the holder. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the expense of the customer, without prejudice to any civil or criminal action against the latter.


Complaints relating to the non-performance or improper performance of the reserved services must, under pain of foreclosure, be brought to our attention in writing within eight days after the date of departure of the bed and breakfast Les Naïades.


The prices related to the reservation of the services are indicated before and during the reservation.Prices are confirmed to the customer in net amount in euros and are valid for the duration indicated on the booking module. The guest house is not subject to VAT. All bookings, regardless of their origin, are payable in euros. Unless stated otherwise on the booking module, additional services are not included in the price.


Payment for services booked online is made on the spot by check, cash or credit card. For any reservation by phone, a deposit of 50% is required to guarantee the reservation .

When booking online, the customer communicates his bank details as a guarantee of the reservation by credit or private bank card by indicating directly, in the zone provided for this purpose (secure entry by SSL encryption), the card number , without spaces between the figures, as well as its date of validity (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram.

He must present himself at the establishment with the credit card that enabled him to guarantee the reservation. Payment is debited at the property during the stay. In case of no show (booking not canceled - customer not present) of a reservation guaranteed by credit card, the establishment will charge the customer, as a lump sum, the amount indicated in its terms and conditions of sale.

11. Respect for privacy

The client is informed, on each of the forms of collection of personal data, the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its providers (and in particular the online payment providers).

The customer authorizes elloha.com to communicate his personal data to third parties provided that such communication is compatible with the completion of the operations incumbent on elloha.com under these terms and conditions and in connection with the Customer Data Protection Charter.

Particularly when paying online, the customer's bank details must be sent by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer can therefore be carried out in foreign countries that do not have adequate personal data protection in the sense of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com as a professional, have committed themselves vis-à-vis the institution to take all measures of security and confidentiality of data for said data transfers.

12.Convention of evidence

The seizure of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com. will be kept in reasonable conditions of safety and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.

13. Major force
Force majeure means any event external to the parties that is both unpredictable and insurmountable and which prevents either the customer or the institution from fulfilling all or part of the obligations provided for in the contract. Are regarded as case of force majeure or fortuitous case those usually recognized by the jurisprudence of the French Courts and Courts.Each party can not be held responsible towards the other party in case of non-fulfillment of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the fulfillment of mutual obligations by the parties and that each party bears the costs arising therefrom.

14. Dispute Resolution
These General Terms and Conditions of Sale are governed by the law of the country of establishment without interfering with any mandatory protective provisions that may be applicable in the country of residence of the consumers.

These general conditions of sale, the conditions of sale of the tariff booked by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer will be able to integrate with the present general conditions.The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved fare) and these general conditions. In case of contradiction between the booking form and the general conditions, the provisions appearing in the reservation form will be the only ones applicable for the obligation in question. These general conditions of sale by internet can be modified at any time and / or supplemented by the establishment. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted online, the new version of the general conditions of sale by internet will apply automatically for all customers.